Btec Lever 3 in Customer Service Essay - 3547 Words

UNIT1 1.1 Explain how different methods of promoting products and/or services impact on customer service delivery Selling to consumers or other businesses, developing an effective sales strategy is the first step to persuading customers to part with their money. In particular, we need to identify which customers to focus the efforts on, the sales methods that will be use to reach them and how we will price the product or service. It is essential to plan carefully how to approach and make the pitch to customers. Careful preparation can help to demonstrate how the product will benefit the customer, handle any objections and close the sale. Personal recommendations can be one of the most effective forms of publicity. This is why we must†¦show more content†¦Simple forms of advertising can be highly effective, low cost or even free. These might include simply getting a sign painted on your van, putting a card up in your local newsagents window, creating a Facebook fan page or starting a Twitter feed. Often meeting with potential customers is often the most effective way to promote the business. Networking can also generate sales. Word of mouth is the best form of advertising - but it is earned, not paid for. Satisfied customers can be the best advocates, which is why customers’ needs should be satisfied every time. Much will depend on the quality of the products or services. How we deal with customer enquiries or complaints can be just as important. Promoting any business involves some trial and error. This is why we need to put in place a system for measuring the success of the marketing methods, which could be as simple as asking each new customer how they heard of you or including a promotion code for specific campaigns. 1.2 Explain who should be involved in the organisation of customer service delivery All ought all employees should be involved in best customer service delivery possible there should be place for executive service leaders and managers within the organisation. A person who successfully creates a customer-focused culture would have a huge impact on business success through employee retention and customer loyalty. 1.3 Explain the importance of differentiating between customers wants, needsShow MoreRelatedBtec Higher National Diploma in Business Unit 01: Organisation and Behaviour2317 Words   |  10 PagesBTEC Higher National Diploma in Business Unit 01: Organisation and Behaviour Name: Rahenara Begum Task 1: Understand the relationship between organisational structure and culture What is organisation behaviour? The impact that individuals groups and structure have on behavior within organisation effectiveness is known as Organizational behavior. Understanding the principles of the organisational behavior enables an understanding of how to relate to other members of the organisation. In a competitiveRead MoreDescribe Two Models for Change. Include Appropriate Examples in Your Answer. Identify the Necessary Steps for Planning the Implementation Process for Each of the Models3403 Words   |  14 PagesBusiness Process Re-engineering Definition The world today is ever changing, moving from one phase to the other and the only thing that does not change is ‘change’ itself. As the modern business environment is propelled by the three Cs namely Customer, Competition and Change, organisations are always looking for new business innovations to salvage their ailing enterprise. (Hammer and Champy, 1993) One of such solutions that have been identified and used by many companies is the Business ProcessRead MoreThe Impact Of Fiscal And Monetary Policy On Business Organizations And Their Activities3036 Words   |  13 Pagesproduction.The type of example of plan economy is North Korea that government control the production. There are no doubt about that plan economy system gives some benefits to the economic and society.Firstly, government provides enough goods and services for their residents to consume in the plan economy. People do not worry about their life under the plan economy managing. Although plan economy system gives benefits to citizen and the societies in the country, they are frequently reported failingRead MoreHuman Resource Management5283 Words   |  22 Pages1. Introduction This assignment of BTEC HND in Business management and HRM is related to the Unit 21 which is Human resource management. The subjects of Human resource management covering areas are different between personnel management and HRM, roles of the human resource manager, Human resource planning process, job evaluation and performance evaluation, recruitment and selection procedure, selection technique, reward management system, exit strategies and redundancy. This assignment gives